{"id":206054,"date":"2026-04-03T10:16:05","date_gmt":"2026-04-03T08:16:05","guid":{"rendered":"https:\/\/www.tzorg.nl\/ik-ben-al-client\/?page_id=206054"},"modified":"2026-04-03T10:27:23","modified_gmt":"2026-04-03T08:27:23","slug":"veelgestelde-vragen-tzorg-app","status":"publish","type":"page","link":"https:\/\/www.tzorg.nl\/ik-ben-al-client\/veelgestelde-vragen-tzorg-app\/","title":{"rendered":"Veelgestelde vragen Tzorg app"},"content":{"rendered":"\n<div class=\"hh-block block-row block-row--stretch-narrow\"data-mb=\"regular\">\n    <div class=\"block-row__row row block-row__row--align-stretch\">\n                \n\n<div class=\"hh-block block-column col col--1 col--lg-1\/1\">\n    \n<h2 class=\"hh-block block-heading block-heading--id-6a14ac562d1c7 h2\"data-mb=\"smaller\" id=\"hh-heading-b835d5d1-5a6e-4ff0-a216-a5e84e0b20f3\"\">Downloaden en installeren<\/h2>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d288 h4\"data-mb=\"smaller\" id=\"hh-heading-11fb49bb-8f87-4894-a5c5-2d767d415e9d\"\"><strong>Hoe download ik de app?<\/strong>&nbsp;<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d2f8\"data-mb=\"small\">Je kunt de app downloaden via de App Store (voor iPhone\/iPad) of Google Play Store (voor Android).&nbsp;Typ in de zoekbalk&nbsp;<strong>\u2018Tzorg\u2019<\/strong>.&nbsp;<br>Zie je de app niet meteen bovenaan? Scrol dan een stukje naar beneden.&nbsp;<br>Klik vervolgens op&nbsp;<strong>Downloaden<\/strong>&nbsp;of&nbsp;<strong>Installeren<\/strong>.&nbsp;<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d35d h4\"data-mb=\"smaller\" id=\"hh-heading-ba37414f-1141-4656-83a9-bf847af6a31f\"\"><strong>Wat heb ik nodig om de app te gebruiken?<\/strong>&nbsp;<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d3d8\"data-mb=\"small\">Je hebt een smartphone of tablet nodig met internetverbinding. De app werkt op Android en iOS (Apple).&nbsp;<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d428 h4\"data-mb=\"smaller\" id=\"hh-heading-38be7384-bcfd-4b91-a548-e90968bc7160\"\"><strong>Kan ik hulp krijgen bij het installeren van de app?<\/strong>&nbsp;<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d47a\"data-mb=\"small\">Ja,&nbsp;jouw zorgco\u00f6rdinator kan je helpen met het installeren van de app.&nbsp;Wist je dat&nbsp;we&nbsp;ook&nbsp;instructievideo\u2019s beschikbaar&nbsp;hebben? Bekijk deze&nbsp;<strong>hier<\/strong>.&nbsp;<\/p>\n\n<h2 class=\"hh-block block-heading block-heading--id-6a14ac562d4a8 h2\"data-mb=\"smaller\" id=\"hh-heading-736dc5fc-3e82-4687-b620-47783cbcdb36\"\"><strong>Inloggen en veiligheid<\/strong>&nbsp;<\/h2>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d4d6 h4\"data-mb=\"smaller\" id=\"hh-heading-9beb2195-d10a-4956-ba5e-2ec707b2b4f2\"\">Hoe log ik in op de app?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d527\"data-mb=\"small\">Je ontvangt van Tzorg een activatiecode (een&nbsp;cijfercode). Daarmee kun je een account aanmaken en inloggen. Geen code gekregen? Neem dan contact op met je zorgco\u00f6rdinator.&nbsp;<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d55b h4\"data-mb=\"smaller\" id=\"hh-heading-b23c66dc-f187-46c0-8293-22dccc642544\"\">Zijn mijn gegevens veilig in de app?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d590\"data-mb=\"small\">Ja, je gegevens worden veilig opgeslagen en versleuteld. Alleen jij en Tzorg kunnen ze zien.&nbsp;<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d5ba h4\"data-mb=\"smaller\" id=\"hh-heading-fc0eef4a-80d8-422a-a264-38b5af048530\"\">Wat gebeurt er als ik mijn telefoon verlies?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d64b\"data-mb=\"small\">Neem direct contact op met Tzorg. We kunnen je account tijdelijk blokkeren en je helpen om alles opnieuw in te stellen.&nbsp;<\/p>\n\n<h2 class=\"hh-block block-heading block-heading--id-6a14ac562d69c h2\"data-mb=\"smaller\" id=\"hh-heading-d4561c70-1e61-4a8d-b55c-7f60447f6174\"\">Zorgmomenten en communicatie<\/h2>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d6d5 h4\"data-mb=\"smaller\" id=\"hh-heading-6c1efa88-57c1-4b35-9d6c-11b20e1c984a\"\">Kan ik mijn zorgmomenten wijzigen in de app?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d70a\"data-mb=\"small\">Nee, je kunt je zorgmomenten alleen bekijken. Wijzigingen lopen via de planning van Tzorg. In de app kun je wel een terugbelverzoek sturen als je een wijziging wilt doorgeven.<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d73b h4\"data-mb=\"smaller\" id=\"hh-heading-7cea7a30-f842-4092-b2c8-ae04d836ad09\"\">Krijg ik een melding als mijn zorgmoment verandert?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d789\"data-mb=\"small\">Nee, op dit moment nog niet. Kijk daarom af en toe in de Tzorg app om te zien of er iets is aangepast.&nbsp;<\/p>\n\n<h2 class=\"hh-block block-heading block-heading--id-6a14ac562d7d0 h2\"data-mb=\"smaller\" id=\"hh-heading-99fdebac-f73b-4fee-967c-03ee348ce33d\"\"><strong>Toegankelijkheid en ondersteuning<\/strong><\/h2>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d820 h4\"data-mb=\"smaller\" id=\"hh-heading-e3033ac8-85d2-4e4a-9c2c-bf80ebb14458\"\">Kan ik de app gebruiken als ik slechtziend ben?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d874\"data-mb=\"small\">Ja, de app ondersteunt de toegankelijkheidsinstellingen van je telefoon, zoals grotere letters en schermlezers.&nbsp;<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d8b7 h4\"data-mb=\"smaller\" id=\"hh-heading-14e5aa57-57d2-4f5c-8b9e-ad4f69db3982\"\">Ik heb geen smartphone. Kan ik de app toch gebruiken?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d8f0\"data-mb=\"small\">Nee, de app werkt alleen op smartphones en tablets. Heb je geen geschikt apparaat? Dan blijft Tzorg je op de vertrouwde manier informeren.&nbsp;<\/p>\n\n<h4 class=\"hh-block block-heading block-heading--id-6a14ac562d92b h4\"data-mb=\"smaller\" id=\"hh-heading-eb1da747-6a5e-405d-babd-bb5583cb6278\"\">Wat moet ik doen als ik problemen heb met de app?<\/h4>\n\n<p class=\"hh-block block-paragraph block-paragraph--id-6a14ac562d97e\"data-mb=\"small\">Je kunt ons ondersteuningsteam mailen via&nbsp;<strong><a href=\"mailto:tzorgapp@tzorg.nl\" target=\"_blank\" rel=\"noreferrer noopener\">tzorgapp@tzorg.nl<\/a><\/strong>.&nbsp;<br>Kom je er niet uit met mailen? Vraag dan je zorgco\u00f6rdinator om je te helpen.&nbsp;<\/p>\n<\/div>\n            <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-206054","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<title>Veelgestelde vragen Tzorg app - Ik ben al client<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tzorg.nl\/ik-ben-al-client\/?page_id=206054\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veelgestelde vragen Tzorg app - Ik ben al client\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tzorg.nl\/ik-ben-al-client\/?page_id=206054\" \/>\n<meta property=\"og:site_name\" content=\"Ik ben al client\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-03T08:27:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tzorg.nl\\\/ik-ben-al-client\\\/?page_id=206054\",\"url\":\"https:\\\/\\\/www.tzorg.nl\\\/ik-ben-al-client\\\/?page_id=206054\",\"name\":\"Veelgestelde vragen Tzorg app - 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